Frequently Asked Questions:

A) Contact

How do I place an order?
Employees, Customers and Partners can place an order via the two options below.

  1. 1) Informatica eStore at www.informaticaestore.com
  2. *all items shown on the eStore do not have minimum order requirements
  3. Branded Merchandise at branded_merchandise@informatica.com
Are there more product options or custom order options?
If you do not see what you are looking for on the eStore, please reach out to Quinn Caffrey at qcaffrey@brandvia.com. She can provide you with the overall brand approved merchandise presentation.

Who is my Informatica Internal Contact?
For any questions regarding merchandise, please reach out to Kara Yamamoto at kyamamoto@informatica.com

What are your hours of operation?
M-F 8:30 a.m. to 5:00 p.m. PST

How do I cancel my order?
Please contact customerservice3@brandvia.com or by phone 408-952-5888 before 12PM (PST) on the business day your order is scheduled to be shipped.
Alternatively, you can contact Kara Yamamoto at kyamamoto@informatica.com.

How do I change the shipping address for my order?
If you need to change the shipping address of your order and the order has not shipped please email customerservice3@brandvia.com or call us at 408-952-5888. Please reference your order number when you call or email.

Where can I provide feedback about Informatica Merchandise?
We would love to hear your feedback and suggestions! Just email customerservice3@brandvia.com.

B) Shipping & Handling

When will my order ship?
Orders placed with inventory available will ship same day if placed before 12 Noon Pacific Time.
Orders placed with inventory available after 12 Noon Pacific Time will ship the next business day

Can I order items and have them shipped to a different address?
Yes. Just enter the customer contact name and shipping address in the shipping address field. No prices or billing information will appear on the packing slip.

When will I receive confirmation for my order?
Immediately upon placing your order, you will receive an email confirmation with the order details. Shipment confirmations will be sent at the end of the shipping business day with the tracking information.

C) Purchasing

The Informatica eStore does not accept cash or checks.
Taxes – Sales Tax for US Domestic shipments will be added to credit card orders shipped to the following states: CA, TN
Buyer will be responsible for all destination country duties and taxes including GST. Buyer will be notified of these charges by the carrier and are payable prior to delivery.

D) Returns & Warranty

How do I request a refund or exchange?
Please email customerservice3@brandvia.com for a pre-paid FedEx return label. Walk-in returns are also welcome to our BrandVia Alliance, Inc., address:

150 Charcot Ave Ste 20-B
San Jose, CA 95131